Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at haroonbshr@gmail.com. Please note that returns will need to be sent to the following address: [dijkot road Faisalabad] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at haroonbshr@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at haroonbshr@gmail.com.

Our Return & Exchange Policy

We aim to make our return and exchange process as simple and hassle-free as possible.

Returns & Refunds

If you wish to return a product, please send it back through any reliable courier service. The product must be returned in its original, unused condition with all tags attached.

Once we receive and inspect your returned product, your refund will be processed through your bank account.

Please write your bank account details on the back of the invoice included with your order. Your refund will be transferred within 8 working days after the return is received and approved.

Exchange Policy

If you would like to exchange your product, our exchange process may take approximately 5–7 working days.

Customers only need to pay the applicable shipping charges for an exchange.

Clearance Items

Clearance and sale items are not eligible for return or exchange.

Important Return Conditions

To be eligible for a return or exchange:

  • The product must be unused and in its original condition.

  • All original tags and packaging should remain intact.

  • You must provide your invoice or proof of purchase.

  • Products that are damaged, used, altered, or missing parts may not be accepted.

  • Returns requested after the applicable return period may not be accepted.

Non-Returnable Items

Certain products cannot be returned due to their nature, including:

  • Perishable products

  • Personal or sanitary items

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Downloadable or digital products

  • Certain health and personal-care products

  • Clearance or final-sale items

Refund Processing

After receiving your returned item, we will inspect it and determine whether it meets our return requirements.

If your return is approved, your refund will be processed through your provided bank account within the stated processing time.

If your refund is delayed, please allow additional time for bank processing. If you still have not received your refund after the stated period, please contact our customer support team.

Return & Exchange Contact

For all return and exchange queries, please contact us through WhatsApp only.

Return / Exchange Warehouse Address:
The return address is mentioned on your invoice.

Important: Please do not send your return to the product manufacturer. Send it only to the return address mentioned on your invoice.